How to cite (APA): B. Pinasthika, A. Zuhri, & M. Sari "Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19," Journal of Management and Business Review, vol. 20, no. 1, , pp. 55-67, Jan. 2023. https://doi.org/10.34149/jmbr.v20i1.237

How to cite (APA): Pinasthika, B., Zuhri, A., & Sari, M. (2023). Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19. Journal of Management and Business Review, 20(1), 55-67. https://doi.org/10.34149/jmbr.v20i1.237

How to cite (Chicago): Pinasthika, Benediktus, Zuhri, Alhamdi, AND Sari, Martdian. "Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19" Journal of Management and Business Review [Online], Volume 20 Number 1 (24 January 2023) https://doi.org/10.34149/jmbr.v20i1.237

How to cite (Vancouver): Pinasthika B, Zuhri A, & Sari M . Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19. Journal of Management and Business Review [Online]. 2023 Jan; 20(1):55-67. https://doi.org/10.34149/jmbr.v20i1.237

How to cite (Harvard): Pinasthika, B., Zuhri, A., & Sari, M. ,2023. Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19. Journal of Management and Business Review, [Online] 20(1), pp. 55-67. https://doi.org/10.34149/jmbr.v20i1.237

How to cite (MLA8): Pinasthika, Benediktus, Alhamdi Zuhri, & Martdian Ratna Sari. "Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19." Journal of Management and Business Review [Online], 20.1 (2023): 55-67. Web. 23 Feb. 2025 , https://doi.org/10.34149/jmbr.v20i1.237

BibTex Citation Data :

@article{jmbr237,
    	author = {Benediktus Pinasthika and Alhamdi Zuhri and Martdian Sari},
    	title = {Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19},
    	journal = {Journal of Management and Business Review},
    	volume = {20},
    	number = {1},
    	year = {2023},
    	keywords = {Public Service Agency; University; Governance},
    	abstract = {This study examines the effect of service quality on user satisfaction of public service agencies (BLU) in the education sector during the covid-19 pandemic. The quality of the services is measured using 14 service satisfaction indicators released in the Decree of the Minister of Administrative Reform Number: 63/KEP/M.PAN/7/2003. The sample in this research is state universities (PTN) with legal entities in Jabodetabek. The sample was determined using a purposive sampling technique. The results of this study indicate that service quality has a positive effect on service user satisfaction. Therefore, the better the service quality, the higher the satisfaction of service users.},
        	issn = {2503-0736},    	pages = {55--67},    	doi = {10.34149/jmbr.v20i1.237},
        	url = {https://jmbr.ppm-school.ac.id/index.php/jmbr/article/view/237}
    }
    

Refworks Citation Data :

@article{{jmbr}{237}, author = {Pinasthika, B., Zuhri, A., Sari, M.}, title = {Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19}, journal = {Journal of Management and Business Review}, volume = {20}, number = {1}, year = {2023}, doi = {10.34149/jmbr.v20i1.237}, url = {} }