Journal of Management and Business Review
E-ISSN : 2503-0736 (Online) P-ISSN : 1829-8176 (Printed) DOI : by Crossref - 10.34149/jmbr URL : https://jmbr.ppm-school.ac.id/index.php/jmbr/index Language: Indonesian & English Article The Journal of Management and Business Review (JMBR) is an academic journal published twice a year (July and January) by the Research Center and Case Clearing House (RC-CCH) - Sekolah Tinggi Manajemen PPM. JMBR has obtained ISSN so that it can be recognized in the credit score assessment. JMBR is a source of scientific information for academia, research institution, government agencies, and industries. We publish research papers on management and business strategy as well as related topics. We received the results of basic research and applied research. JMBR is a scientific journal focused on management and business issues. Topics discussed in JMBR are marketing, finance, strategic, human resource, operation, entrepreneur, and business. Please read this guide carefully. Authors who wish to submit articles to a scientific training journal must comply with the writing Author Guideline. Articles can be written in Indonesian or English. If the article submitted is not in accordance with the writing guidelines or written in a different format, it will be rejected by the editor before further review. The editors only accept articles that meet the specified format. Journal of Management and Business Review has been indexed SINTA 3, Google Scholar, IPI-Portal Garuda, ISJD, Crossref, DOAJ and Dimensions This journal has been accredited by SINTA 3 for five years based on The Decree of DIKTI, Ministry of Research, Technology and Higher Education of The Republic of Indonesia No. 200/M/KPT/2020 dated on December 23th, 2020 Accreditation Certificate: JMBR is one of the board members of the Forum Pengelola Jurnal Manajemen (FPJM), based on Decree of No. 001 / SK / FPJM / XI / 2019 Click for Author Guidelines[Indonesia] [English]
Research Center and Case Clearing House PPM School of Management
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The Effect of Self-Management on Stress, Security and Job Satisfaction of MSMEs Entrepreneurs in Bandung City
The Covid-19 pandemic that emerged since 2020 forced MSMEs in Bandung City to find survival strategies amid economic pressures and changes in work routines that trigger stress. This study aims to identify the role of three self-management training practices, excessive workload, and attention to detail in influencing entrepreneurial stress, sense of security, and job satisfaction. The study used a quantitative method with the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique and involved 408 respondents of MSME actors in Bandung City. The results of the analysis showed that workload and attention to detail had a significant effect on stress, sense of security, and job satisfaction. Meanwhile, exercise did not have a significant effect on stress. These findings contribute to the understanding of the importance of self-management in dealing with work pressure in the MSME sector. The implications of this study can be used as evaluation material for MSME actors in managing workload, increasing focus on detail, and reviewing the effectiveness of physical activity as an effort to reduce stress.
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The Role Customer Relationship Marketing, Service Quality, Brand Image, and Customer Satisfaction in Customer Loyalty in FMCG Industry
Amid the intense competition in the Fast-Moving Consumer Goods (FMCG) industry, companies must continuously seek ways to build long-term relationships with customers to maintain their loyalty. Customer Relationship Marketing (CRM), service quality, brand image, and customer satisfaction are key factors in sustaining customer loyalty. This study aims to analyze the influence of CRM, service quality, brand image, and customer satisfaction on customer loyalty in Indonesia's FMCG industry. This study employed a quantitative method with a sample of 100 respondents in Jakarta representing FMCG consumers. Data were collected through questionnaires distributed to FMCG users in Jakarta. The collected data were processed using SPSS before further analysis. Statistical test results show that the CRM variable has a significant positive correlation with customer loyalty. The service quality variable also has a significant positive correlation with customer loyalty. In contrast, the findings reveal that the brand image variable does not have a positive correlation and does not influence customer loyalty. Similarly, the customer satisfaction variable shows no positive correlation and no significant or strong relationship with customer loyalty. However, CRM, brand image, service quality, and customer satisfaction, simultaneously, have a significant and positive effect on customer loyalty.
Analysis of Quality Attributes and Household Type Moderation on Attitudes and Intentions to Reuse Online Food Delivery Applications
The rapid growth of online food delivery services in Indonesia, driven by the online-to-offline (O2O) business model, highlights the need to understand the factors influencing consumer behavior. This study explores how application-related attributes (e.g., design, trustworthiness, and personalization) and product-related factors (e.g., price, variety, reviews) affect consumers’ perceived value and their intention to continue using food delivery applications. Based on a modified research model from previous study, data was collected through Google Forms from 536 respondents, categorized into single-person and multi-person households. Structural Equation Modelling (SEM) with LISREL was employed to analyze the relationships between variables. The results revealed that design, trustworthiness, and personalization significantly positively influenced perceived value, while convenience, food variety, and reviews had a negative effect. Additionally, user-perceived value positively impacted attitudes and the intention to continue using the app. Moderation analysis indicated significant differences in the effect of attributes between single-person and multi-person households, emphasizing the importance of household composition in consumer behavior. These findings provide valuable insights for food delivery platforms to tailor their offerings and marketing strategies, improving user satisfaction and retention in a competitive market.
The Effect of Tax Aggressiveness on Company Value with Green Accounting as a Moderating Variable
This study examines, using green accounting as a moderator, how tax aggressiveness affects a company's worth. On the BEI for 2013 - 2022, researchers used mining companies. Purposive sampling yielded 23 companies, or 100 observations, based on the approach. The moderated regression analysis method was applied to analyze the data. This study indicates that tax aggressiveness increases firm value and that the relationship between tax aggressiveness and company value is positively correlated with green accounting. It can be concluded that tax aggressiveness has a positive effect on company value, and green accounting strengthens the relationship between tax aggressiveness and company value. The implication is that tax aggressiveness can reduce a company's reputation and impact its company value. Research is limited to tax aggressiveness, company value, and green accounting as moderating variables. Future researchers are advised to conduct further research using a large sample of companies, adding research periods, and using the most recent period.
Investor Risk Behavior as a Mediator in the Influence of Financial Literacy on Millennial Investment Decisions: Evidence from Makassar, Indonesia
This study examines how investor risk behavior influences the relationship between millennials' investment choices and financial literacy in Makassar, Indonesia. A structured survey with 96 respondents chosen by purposive sampling was used in a quantitative way. The data was analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The findings show that financial literacy has no direct impact on investment choices. Nonetheless, it greatly influences investment decisions by having a considerable favorable impact on investor risk behavior. Additionally, the association between financial literacy and investing decisions is positively mediated by investor risk behavior. These findings indicate that financial knowledge alone is insufficient to induce sensible investment behavior unless integrated with risk tolerance. The study enhances behavioral finance by illustrating the interplay of cognitive and behavioral elements in millennial investing. Practical implications include a need for financial literacy initiatives that combine risk management training to strengthen the ability to make decisions in digital investment environments.
How do Investors React Differently? Dynamic Analysis of Investor Ownership Movement: Evidence from Indonesia Listed Company
This study aims to dynamically analyze how global macroeconomic, domestic macroeconomic, and microeconomic variables influence the movements of foreign institutional, domestic institutional, and retail investors in Company X. The analysis utilizes monthly secondary data from September 2019 to October 2024, processed using the Vector Error Correction (VEC) model. The variance decomposition result show that the exchange rate is the most significant long-term across investor types. In the short term, the remaining variables affect each investor group differently: (i) GDP primarily impacts foreign institutional investors; (ii) P/E affects both domestic institutional and retail investors. The impulse response function indicates that exchange rate shocks have the greatest influence on investors. The Granger causality test shows significant effects from: (i) exchange rate and GDP to foreign institutional investors, (ii) the exchange rate to domestic institutional investors, and (iii) the Fed rate to retail investors. These findings contribute to the understanding of investor behavior and offer practical insights for developing investor relations strategies for company X.