Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi
Yudhia Rahma -
Jakarta State Politechnic , & Program Studi Administrasi Bisnis Terapan, Politeknik Negeri Jakarta , &
Iis Mariam -
Program Studi Administrasi Bisnis Terapan, Politeknik Negeri Jakarta
Abstract
PT KCI innovated the newest service, namely the Commuter Line Ticket Vending Machine (C-VIM). This innovation is intended to answer customer complaints about the time spent queuing for tickets at the counter. C-VIM is a machine of PT KCI service innovation with the aim of parsing the queues that occur at conventional counters. This study aims to determine and analyze how the effectiveness of C-VIM services in handling ticket purchase queues. The research was conducted at Bekasi station as the station with the highest number of passengers in 2019. The study used a quantitative approach by distributing questionnaires to 100 respondents who were C-VIM users. The data analysis technique used in this study is divided into three stages, namely: instrument test, classical assumption test, and hypothesis testing. The instrument test is intended to analyze the validity and reliability tests. The classical assumption test consists of a normality test and a linearity test. Hypothesis testing consists of simple linear regression analysis, simple correlation analysis, coefficient of determination, and significant T test. The results of the data analysis obtained show a significant and positive effect, so it can be said that there is an effect of the effectiveness of C-VIM services in handling ticket purchase queues. at Bekasi Station, therefore, C-VIM is effective to continue to be used in the efforts to improve PT KCI services with the hope that some improvements will occur in the future
Keywords
Commuter Line Ticketing Machine (C-VIM); Effectiveness; Service
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How to cite (APA):
Y. Rahma, & I. Mariam
"Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi," Journal of Management and Business Review, vol. 18, no. 3, , pp. 572-581, Jul. 2021.
https://doi.org/10.34149/jmbr.v18i3.223
How to cite (APA):
Rahma, Y., & Mariam, I.
(2021).
Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi.
Journal of Management and Business Review, 18(3), 572-581.
https://doi.org/10.34149/jmbr.v18i3.223
How to cite (Chicago):
Rahma, Yudhia, AND Mariam, Iis.
"Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi" Journal of Management and Business Review [Online], Volume 18 Number 3 (31 July 2021)
https://doi.org/10.34149/jmbr.v18i3.223
How to cite (Vancouver):
Rahma Y, & Mariam I .
Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi.
Journal of Management and Business Review [Online]. 2021 Jul;
18(3):572-581.
https://doi.org/10.34149/jmbr.v18i3.223
How to cite (Harvard):
Rahma, Y., & Mariam, I.
,2021.
Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi.
Journal of Management and Business Review, [Online] 18(3), pp. 572-581.
https://doi.org/10.34149/jmbr.v18i3.223
How to cite (MLA8):
Rahma, Yudhia, & Iis Mariam.
"Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi." Journal of Management and Business Review [Online], 18.3 (2021): 572-581. Web. 14 Oct. 2024
, https://doi.org/10.34149/jmbr.v18i3.223
BibTex Citation Data :
@article{jmbr223,
author = {Yudhia Rahma and Iis Mariam},
title = {Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi},
journal = {Journal of Management and Business Review},
volume = {18},
number = {3},
year = {2021},
keywords = {Commuter Line Ticketing Machine (C-VIM); Effectiveness; Service},
abstract = {PT KCI innovated the newest service, namely the Commuter Line Ticket Vending Machine (C-VIM). This innovation is intended to answer customer complaints about the time spent queuing for tickets at the counter. C-VIM is a machine of PT KCI service innovation with the aim of parsing the queues that occur at conventional counters. This study aims to determine and analyze how the effectiveness of C-VIM services in handling ticket purchase queues. The research was conducted at Bekasi station as the station with the highest number of passengers in 2019. The study used a quantitative approach by distributing questionnaires to 100 respondents who were C-VIM users. The data analysis technique used in this study is divided into three stages, namely: instrument test, classical assumption test, and hypothesis testing. The instrument test is intended to analyze the validity and reliability tests. The classical assumption test consists of a normality test and a linearity test. Hypothesis testing consists of simple linear regression analysis, simple correlation analysis, coefficient of determination, and significant T test. The results of the data analysis obtained show a significant and positive effect, so it can be said that there is an effect of the effectiveness of C-VIM services in handling ticket purchase queues. at Bekasi Station, therefore, C-VIM is effective to continue to be used in the efforts to improve PT KCI services with the hope that some improvements will occur in the future},
issn = {2503-0736}, pages = {572--581}, doi = {10.34149/jmbr.v18i3.223},
url = {https://jmbr.ppm-school.ac.id/index.php/jmbr/article/view/223}
}
Refworks Citation Data :
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author = {Rahma, Y., Mariam, I.},
title = {Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi},
journal = {Journal of Management and Business Review},
volume = {18},
number = {3},
year = {2021},
doi = {10.34149/jmbr.v18i3.223},
url = {}
}
Citation Format:
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