Analisis Efektivias Commuter Line Ticket Vending Machine (C-VIM) terhadap Penanganan Antrian Pembelian Tiket di Stasiun Bekasi

Yudhia Rahma, Iis Mariam

Abstract


PT KCI innovated the newest service, namely the Commuter Line Ticket Vending Machine (C-VIM). This innovation is intended to answer customer complaints about the time spent queuing for tickets at the counter. C-VIM is a machine of PT KCI service innovation with the aim of parsing the queues that occur at conventional counters. This study aims to determine and analyze how the effectiveness of C-VIM services in handling ticket purchase queues. The research was conducted at Bekasi station as the station with the highest number of passengers in 2019. The study used a quantitative approach by distributing questionnaires to 100 respondents who were C-VIM users. The data analysis technique used in this study is divided into three stages, namely: instrument test, classical assumption test, and hypothesis testing. The instrument test is intended to analyze the validity and reliability tests. The classical assumption test consists of a normality test and a linearity test. Hypothesis testing consists of simple linear regression analysis, simple correlation analysis, coefficient of determination, and significant T test. The results of the data analysis obtained show a significant and positive effect, so it can be said that there is an effect of the effectiveness of C-VIM services in handling ticket purchase queues. at Bekasi Station, therefore, C-VIM is effective to continue to be used in the efforts to improve PT KCI services with the hope that some improvements will occur in the future

Keywords


Commuter Line Ticketing Machine (C-VIM); Effectiveness; Service

References


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DOI: https://doi.org/10.34149/jmbr.v18i3.223

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