Perspektif Penelitian Pembelajaran Organisasi di Sektor Pariwisata dan Perhotelan: Tinjauan Literatur Sistematis

Muhammad Ali - Departement Master Of Management, Faculty Economic and Business, University Of Diponegoro, Semarang, Indonesia. , & Department Master of Management, Faculty Economic and Business, University of Diponegoro, Semarang , &
Natasya Putri - Department Master of Management, Faculty Economic and Business, University of Diponegoro, Semarang
Muflia Putri - Department Master of Management, Faculty Economic and Business, University of Diponegoro, Semarang
Ismi Darmastuti - Department Master of Management, Faculty Economic and Business, University of Diponegoro, Semarang


Research on organization and management in the tourism and hotel industry sector has increased, especially in the post-Covid-19 pandemic period. This research aims to determine the role of organizational learning in a tourism and hospitality (T&H) perspective. The research method used is a review of literature in the last 5 years sourced from Proquest, ScienceDirect, Emerald. The keywords used to extract records are; “Organizational Learning”, “Tourism”, and “Hospitality”. A total of 304 were then screened using the Rayyan application, resulting in 9 relevant articles for further review. Guidelines for reporting using Meta-Analysis (PRISMA). The characteristics of the articles discussed are in English, research participants are employees, professionals or business people in the tourism and hospitality sector, use qualitative or quantitative research types, and focus on organizational learning in the tourism and hospitality sector. The results of the literature review found 9 relevant articles in this literature review. The results show that organizational learning has an important role in developing and improving performance in the tourism and hospitality sector. Organizational learning has an impact on innovation in the tourism and hospitality sector. Apart from that, organizational learning also has an impact on the growth of smaller businesses, namely small and medium enterprises (SMEs) which also operate in the tourism and hospitality sectors.


Systematic literature review; Organizational Learning; Tourism; Hospitality


Alerasoul, S. A., Afeltra, G., Hakala, H., Minelli, E., & Strozzi, F. (2021). Organisational learning, learning organisation, and learning orientation: an integrative review and framework. Human Resource Management Review, Volume 32, Issue 3100854.

Ali, S., Peters, L. D., Khan, I. U., Ali, W., & Saif, N. (2020). Organizational learning and hotel performance: The role of capabilities’ hierarchy. International Journal of Hospitality Management, 85(July 2019), 102349.

Argote, L., Lee, S., & Park, J. (2021). Organizational learning processes and outcomes: major findings and future research directions. Management Science, 67(9), 5399–5429.

Basten, D., & Haamann, T. (2018). Approaches for organizational learning: A literature review. SAGE Open, 8(3).

Dong, X., Yan, M., & Hu, Y. (2023). A dynamic and empowering organizational learning system. Huawei, pp 201–231.

Khalid, R., Abdul Hamid, A. B., Raza, M., Promsivapallop, P., & Valeri, M. (2023). Innovation and organizational learning practices in tourism and hospitality sector: A gender-based perspective. European Business Review, May.

Kurniadi, P., Pertiwi, T. L., Sholihah, K. U., & Sawitri, D. R. (2022). The role of academic resilience in online learning: systematic literature review. Proceedings of 3rd International Conference on Psychological Studies (ICPsyche) 2022, 119–130.

Mishra, B., & Reddy, J. M. (2021). “Is ‘character’ the link between organizational learning and learning organization? An interview with Mary M. Crossan. The Learning Organization, 28(6), 538–545.

Mousa, M., Massoud, H., & Ayoubi, R. (2021). Contexts of organizational learning in developing countries: the role of training programmes in Egyptian public banks. Personnel Review, 51(3), 1169-1186).

Odor, H. O. (2018). A literature review on organizational learning and learning organizations. International Journal of Economics & Management Sciences, 07(01), 1–6.

Patky, J. (2020). The influence of organizational learning on performance and innovation: A literature review. Journal of Workplace Learning. Vol. 67, No. 9.

Yu, S. (2023). Turning crisis into opportunities: new insights for academic experiences during the pandemic inspired from A cultural-historical and activity theory perspective in an EBR autoethnography. Research and Teaching in a Pandemic World. Springer. 303-314.


Citation Format:


JMBR Editorial Office: PPM School of Management, Jl. Menteng Raya 9-19 Jakarta 10340 Phone: 021-2300313 ext 2354

View My Stats


JMBR is using CC BY License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.