Online Purchase Intentions on Instagram Social Media: Mediation of Advertising Attitude, Advertising Clicks, and Product Evaluation

Siswoyo Wijaya - Faculty of Economics and Business, Universitas Indonesia , & Faculty of Economics and Business, Universitas Indonesia , &
Ignatius Heruwasto - Faculty of Economics and Business, Universitas Indonesia , & Faculty of Economics and Business, Universitas Indonesia , &

Abstract


The rapid growth of social media users in Indonesia has prompted researchers to identify factors that impact consumer purchase intentions through advertising click activities, such as informativeness, entertainment, irritation, emotional appeal, credibility, and privacy concerns mediated by advertising attitude. This research examines how informativeness, entertainment, emotional appeal, and privacy concerns simultaneously influence attitudes toward advertising and purchase intentions. This study employed a quantitative approach through an online survey with a sample of 321 respondents residing in major cities in Indonesia. This study applied purposive sampling with individual criteria as Instagram users were exposed to ads within the last month, and the data were analyzed through structural equation modeling. The results of this study show that advertising attitude fully mediates informativeness, entertainment, emotional appeal, and credibility toward advertising clicks, which drive purchase intentions. Meanwhile, irritation and privacy concerns have a negative impact on advertising attitudes. This research proved that Incentives have a direct influence on purchase intention. Suggestions for future researchers need to consider the classification of ad product or service categories so that advertisers can better understand consumer behavior and provide ad impression effectiveness according to the target audience

Keywords


Advertising click, advertising value model, purchase intention, social media

Full Text:

PDF

References


Adzani, R. A. A. K & Premananto, G. C. (2023). The influence of advertising creativity, credibility, lack of irritation, informativeness, and entertainment on consumer attitudes towards the brand on Gojek advertising. Southeast Asian Business Review, 1(1), 19–32. https://doi.org/10.20473/sabr.v1i1.47396

Alalwan, A. A. (2018). Investigating the impact of social media advertising features on customer purchase intention, International Journal of Information Management, 42, 65–77. https://doi.org/10.1016/j.ijinfomgt.2018.06.001

Alzaidi, M. S. & Agag, G. (2022). The role of trust and privacy concerns in using social media for e-retail services: the moderating role of COVID-19. Journal of Retailing and Consumer Services, 68, 103042. https://doi.org/10.1016/j.jretconser.2022.103042

Aslam, W., Batool, M. & Ul Haq, Z. (2016). Attitudes and behaviors of the mobile phones users towards SMS advertising: a study in an emerging economy. Journal of Management Sciences, 3(1). https://doi.org/10.20547/jms.2014.1603105

Chen, W.K., Ling, C.J. and Chen, C.W. (2022). What affects users to click social media ads and purchase intention? The roles of advertising value, emotional appeal, and credibility. Asia Pacific Journal of Marketing and Logistics, [Preprint]. https://doi.org/10.1108/APJML-01-2022-0084

Logan, K., Bright, L. F., & Gangadharbatla, H. (2012). Facebook versus television: advertising value perceptions among females. Journal of Research in Interactive Marketing, 6(3), 164–179. https://doi.org/10.1108/17505931211274651

Fortes, N. & Rita, P. (2016). Privacy concerns and online purchasing behavior: Towards an integrated model. European Research on Management and Business Economics, 22(3), 167–176. https://doi.org/10.1016/j.iedeen.2016.04.002

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publishing

Nguyen, H. H., Nguyen-Viet, B., Nguyen, Y. T. H., & Le, T. H. (2022). Understanding online purchase intention: the mediating role of attitude towards advertising. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2095950

Nguyen–Viet, B., Nguyen, Y. T. H., Le, T. H., & Bao, S. (2022). Factors driving consumers’ attitudes towards facebook advertisements in an emerging market: a case study of vietnam. Asian Journal of Business and Accounting, 15(1), 243-279. https://doi.org/10.22452/ajba.vol15no1.8

Kim, S. (2021). The impact of privacy concerns on consumer behavior. SSRN Electronic Journal. 1-18 https://doi.org/10.2139/ssrn.4043221

Lam, S. Y. & Mukherjee, A. (2005). The effects of merchandise coordination and juxtaposition on consumers’ product evaluation and purchase intention in store-based retailing. Journal of Retailing, 81(3), 231–250. https://doi.org/10.1016/j.jretai.2005.07.006

Lee, E. B., Lee, S. G. & Yang, C. G. (2017). The influences of advertisement attitude and brand attitude on purchase intention of smartphone advertising. Industrial Management and Data Systems, 117(6), 1011–1036. https://doi.org/10.1108/IMDS-06-2016-0229

Mahmoud, A. B. (2014). Linking information motivation to attitudes towards web advertising. Journal of Islamic Marketing, 5(3), 396–413. https://doi.org/10.1108/JIMA-02-2013-0011.

Malhotra, N. K. (2016). Marketing research : an applied orientation. Pearson

Mao, E. & Zhang, J. (2017). What affects users to click on display ads on social media? The roles of message values, involvement, and security. Journal of Information Privacy and Security, 13(2), 84–96. https://doi.org/10.1080/15536548.2017.1322434.

Mohsin, M. (2022). Social Media Statistics You Need to Know in 2022. https://www.oberlo.com/blog/social-media-marketing-statistics (Accessed: 24 June 2023).

Mustafi, M. A. A. & Hosain, M. S. (2020). The role of online advertising on purchase intention of smartphones: mediating effects of flow experience and advertising value. Journal of Contemporary Marketing Science, 3(3), 385–410. https://doi.org/10.1108/jcmars-05-2020-0024

Rana, M. & Arora, N. (2022). How does social media advertising persuade? An investigation of the moderation effects of corporate reputation, privacy concerns, and intrusiveness. Journal of Global Marketing, 35(3), 248–267. https://doi.org/10.1080/08911762.2021.1980932

Salem, M. S., Althuwaini, S., & Habib, S. (2018). Mobile advertising and its impact on message acceptance and purchase intention. Journal of Business Retail Management Research, 12(03). https://doi.org/10.24052/jbrmr/v12is03/art-08

Sembiring, A. W. B. & Fahlevi, R. (2023). The influence of online advertising on smartphone purchase intentions during the covid-19 pandemic. Husnayain Business Review, 3(1), 33-42. https://doi.org/10.54099/hbr.v3i1.344

Varnali, K., Yilmaz, C. & Toker, A. (2012). Predictors of attitudinal and behavioral outcomes in mobile advertising: a field experiment. Electronic Commerce Research and Applications, 11(6), 570–581. https://doi.org/10.1016/j.elerap.2012.08.002

Wang, Y. & Genç, E. (2019). Path to effective mobile advertising in Asian markets: credibility, entertainment, and peer influence. Asia Pacific Journal of Marketing and Logistics, 31(1), 55–80. https://doi.org/10.1108/APJML-06-2017-0112.

We Are Social & Hootsuite. (2022). Data Reportal 2022. https://datareportal.com/reports/digital- 2022-Indonesia (Accessed: 24 June 2023)

Zhang, J. & Mao, E. (2016). From online motivations to ad clicks and to behavioral intentions: an empirical study of consumer response to social media advertising. Psychology and Marketing, 33(3), 155–164. https://doi.org/10.1002/mar.20862.




DOI: https://doi.org/10.34149/jmbr.v21i2.546

Citation Format:


Indexing

JMBR Editorial Office: PPM School of Management, Jl. Menteng Raya 9-19 Jakarta 10340 Phone: 021-2300313 ext 2354

View My Stats

License

JMBR is using CC BY License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.